When answering this question, you should focus on your experience with mobile devices in a Help Desk setting. Here's an example response:
"In my previous role as a Help Desk Technician, I encountered a wide range of issues related to mobile devices such as smartphones and tablets. My primary responsibilities included providing technical support and troubleshooting for these devices.
To start with, I am proficient in both iOS and Android operating systems and have experience with various devices such as iPhone, iPad, Samsung Galaxy, and others. I am familiar with the setup and configuration of mobile devices, including setting up email accounts, connecting to Wi-Fi networks, and installing applications.
I have also dealt with various technical issues related to mobile devices. For example, I have resolved issues related to software updates, app crashes, device freezing, and connectivity problems. I have also provided support for users who have lost or forgotten their passwords, or those who have accidentally deleted important data.
Overall, my experience with mobile devices in a Help Desk setting has allowed me to develop strong problem-solving skills, and the ability to provide effective solutions in a timely manner. I am confident in my ability to support mobile devices and ensure that end-users have a seamless experience."