Describe your experience with handling insurance claims and processing payments for medications in a pharmacy.
How do you handle medication shortages or backorders in a pharmacy?
Describe your experience with assisting with medication therapy management, such as medication reviews, drug utilization reviews, or medication synchronization programs.
Can you explain the process of maintaining accurate and up-to-date prescription files, including filing, archiving, and retrieval of prescription records?
How do you handle medication recalls or product recalls in a pharmacy?
Describe your experience with providing medication information and instructions to patients, including dosage, administration, and potential side effects.
Can you explain the importance of maintaining confidentiality and professionalism in a pharmacy setting, including adhering to HIPAA regulations?
How do you stay updated with the latest developments and regulations in the pharmacy field, such as changes in drug classifications, labeling requirements, or insurance billing practices?
Describe your experience with managing and maintaining the pharmacy's prescription and medication records, including record-keeping and documentation requirements.
Can you explain the process of restocking and maintaining over-the-counter medications and health products in a pharmacy?
How do you handle medication errors or discrepancies in a pharmacy, including reporting and documenting incidents?
Describe your experience with providing excellent customer service in a pharmacy, including addressing customer inquiries, resolving complaints, and building rapport with patients.
Can you explain the process of maintaining a clean and organized work area in a pharmacy, including cleaning equipment and disposing of waste properly?
How do you prioritize tasks and manage your time effectively in a fast-paced pharmacy environment?