When answering this interview question, it's important to highlight your specific experiences in providing excellent customer service in a pharmacy. Here's a sample response that addresses each aspect of the question:
"In my previous role as a pharmacy technician at ABC Pharmacy, I was responsible for addressing customer inquiries, resolving complaints, and building rapport with patients on a daily basis. I always made it a priority to provide excellent customer service, which included:
- Addressing customer inquiries: I would greet each customer with a smile and listen carefully to their questions or concerns. I made sure to provide accurate and timely information about medications, dosage instructions, and potential side effects. If I didn't know the answer to a question, I would quickly consult with a pharmacist or other team member to ensure the customer received the best possible answer.
- Resolving complaints: Whenever a customer had a complaint, I would first listen carefully to their concerns and empathize with their situation. Then, I would work to find a solution that would meet their needs and resolve the issue to their satisfaction. This might involve working with a pharmacist to find a different medication or dosage, or offering a refund or discount on their purchase.
- Building rapport with patients: I found that building a positive relationship with patients was key to providing excellent customer service. I would take the time to get to know each patient by name, asking about their health and well-being and showing genuine interest in their lives. I would also make sure to follow up with them on their medication or treatment plan, and offer suggestions or advice to help them stay healthy.
Overall, my experience in providing excellent customer service in a pharmacy has taught me the importance of listening to customers, being proactive in finding solutions to their problems, and building positive relationships based on trust and respect."