When answering this question in a job interview for a real estate sales role, it's important to provide specific examples of your customer service skills in handling complaints or difficult situations. Here's an example of how you could structure your answer:
Here's an example of what your answer could look like:
"One time, I had a client who was unhappy with the condition of a property we showed them. They felt that the property wasn't up to their standards and they were hesitant to move forward with the purchase. To address the situation, I listened carefully to their concerns and empathized with their frustrations. I then offered to schedule a walkthrough with a contractor to provide an estimate for any repairs or updates they were interested in making. I also provided them with a list of similar properties in the area that might better suit their needs. Ultimately, the client was grateful for the solutions we provided and ended up purchasing one of the properties we recommended. The positive feedback we received from the client and their referrals to friends and family were a testament to the quality of our customer service."