Can you provide examples of your customer service skills in real estate sales, particularly in handling complaints or difficult situations?
Can you provide examples of your customer service skills in real estate sales, particularly in handling complaints or difficult situations?
1 answer
@noelia
When answering this question in a job interview for a real estate sales role, it's important to provide specific examples of your customer service skills in handling complaints or difficult situations. Here's an example of how you could structure your answer:
- Describe the situation: Start by describing a specific scenario where you had to handle a customer complaint or a difficult situation in real estate sales. For example, you could talk about a time when a client was unhappy with the condition of a property or was dissatisfied with the price negotiations.
- Explain your approach: Next, explain how you approached the situation. Did you listen carefully to the customer's concerns? Did you empathize with their situation? Did you offer solutions or alternatives to address their issues?
- Share the outcome: Finally, share the outcome of the situation. Did you successfully resolve the issue to the customer's satisfaction? Did you receive positive feedback from the customer or your supervisor?
Here's an example of what your answer could look like:
"One time, I had a client who was unhappy with the condition of a property we showed them. They felt that the property wasn't up to their standards and they were hesitant to move forward with the purchase. To address the situation, I listened carefully to their concerns and empathized with their frustrations. I then offered to schedule a walkthrough with a contractor to provide an estimate for any repairs or updates they were interested in making. I also provided them with a list of similar properties in the area that might better suit their needs. Ultimately, the client was grateful for the solutions we provided and ended up purchasing one of the properties we recommended. The positive feedback we received from the client and their referrals to friends and family were a testament to the quality of our customer service."