If you have experience with remote desktop tools and techniques for accessing users' computers, you can answer this interview question in the following way:
First, give a brief overview of your experience with remote desktop tools and techniques. You can mention the tools you have used in the past, such as Remote Desktop Protocol (RDP), TeamViewer, VNC, or any other relevant software. You can also mention the techniques you have used to access users' computers remotely, such as VPN or direct access through the internet.
Next, provide specific examples of how you have used these tools and techniques to help users. You can mention situations where users had technical issues that you were able to resolve remotely by accessing their computers. For example, you can describe a time when a user was having trouble with a particular software application, and you were able to connect to their computer remotely to troubleshoot the issue.
Additionally, emphasize the importance of communication when using remote desktop tools and techniques. You can explain how you ensure that users are comfortable with allowing you to access their computers remotely, and how you maintain clear and open lines of communication throughout the process.
Finally, mention any certifications or training you have completed related to remote desktop tools and techniques, as well as any other relevant skills or experiences that demonstrate your proficiency in this area.
Overall, the key to answering this interview question is to showcase your experience, skills, and knowledge of remote desktop tools and techniques, as well as your ability to communicate effectively with users.