Here's an example answer to the question "How do you handle inquiries and follow-ups from prospective tenants in a timely manner?" that you can use as a guide:
"I understand the importance of timely communication with prospective tenants. When an inquiry comes in, I make it a priority to respond as soon as possible, typically within 24 hours. If I need more time to gather information or check on availability, I let them know when they can expect to hear back from me.
I also make sure to follow up with prospective tenants who have expressed interest in a property. If they have requested additional information or a tour, I schedule it at the earliest convenience for both parties. I keep track of all inquiries and follow-ups in a spreadsheet or CRM to ensure that nothing falls through the cracks.
In addition, I am always open to feedback from prospective tenants. If they have any questions, concerns, or suggestions, I address them promptly and make sure they feel heard and valued. I believe that clear and consistent communication is key to building positive relationships with tenants and ensuring their satisfaction."