When answering this interview question, it's important to provide specific examples of your experience in handling emergency situations or after-hours calls from tenants. Here's a potential response:
"I've had several experiences where I've had to handle emergency situations or after-hours calls from tenants. One time, a tenant called me in the middle of the night because their apartment had flooded due to a burst pipe. I immediately drove to the property to assess the situation and contacted a plumber to come fix the pipe. While waiting for the plumber to arrive, I helped the tenant move their belongings out of harm's way and set up fans to dry the affected areas.
In another instance, a tenant reported smelling gas in their apartment. I quickly contacted the gas company and advised the tenant to evacuate the building. I then went to the property and waited for the gas company to arrive to assess the situation. Thankfully, it turned out to be a false alarm, but I made sure to keep the tenant informed every step of the way.
Overall, I understand the importance of being available to handle emergency situations or after-hours calls from tenants. I remain calm under pressure, and I have a strong network of contractors and service providers who I can rely on to quickly resolve any issues that may arise."
By sharing specific examples, you can demonstrate your ability to handle emergencies and assure the interviewer that you are well-equipped to handle similar situations in the future.