Tell me about a time when you had to work with a team to resolve a technical issue.

by tressie.klein , in category: Technology , 2 years ago

Tell me about a time when you had to work with a team to resolve a technical issue.

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1 answer

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by garth , 2 years ago

@tressie.klein 

When answering the interview question "Tell me about a time when you had to work with a team to resolve a technical issue," you should use the STAR method:

  1. Situation: Start by briefly describing the situation, including the technical issue that needed to be resolved and the team you were working with.
  2. Task: Explain your role in the team and the specific task you were responsible for in resolving the technical issue.
  3. Action: Detail the steps you took to resolve the issue, including any challenges you faced and how you overcame them. Be sure to highlight the specific contributions you made to the team's success.
  4. Result: Finally, describe the outcome of your efforts, including the resolution of the technical issue, the impact it had on the project, and any positive feedback you received from team members or supervisors.


Example answer:


Situation: In my previous job as a software engineer, we were tasked with creating a mobile app for a client. During development, we ran into a technical issue where the app would crash when certain actions were taken by users.


Task: As a member of the development team, I was responsible for investigating and resolving this issue.


Action: To resolve the issue, I coordinated with the team to identify the root cause of the problem. We discovered that the crash was due to an error in the app's code related to handling user inputs. I then worked with a senior developer to implement a fix, which involved rewriting the affected code and conducting extensive testing to ensure that the issue was fully resolved.


Result: Thanks to our efforts, we were able to resolve the technical issue within a week, which helped us stay on schedule and meet our project deadline. The client was very happy with the end product, and the team received positive feedback from our supervisor for our collaborative problem-solving approach.