When responding to the interview question "How do you handle discrepancies or issues with media vendors and billing?" you can provide the following framework for your answer:
In summary, your answer should demonstrate your ability to remain calm under pressure, communicate effectively with vendors, and document issues in detail to ensure they are resolved efficiently.
Whenever discrepancies or issues arise with media vendors and billing, my first step is to carefully review and compare our records with theirs. This includes double-checking any invoices, contracts, and documentation to ensure that everything is accurate and up-to-date. I then reach out to the vendor directly to discuss the issue and work towards a solution. I always approach these conversations with a calm and professional demeanor, keeping lines of communication open and maintaining a positive working relationship. If necessary, I will escalate the issue to a higher authority or seek legal assistance to resolve the matter. Above all, my goal is to reach a fair and mutually-acceptable resolution while maintaining a positive relationship with the vendor.